Terms and conditions of use


This Term of Use presents the “General Conditions” applicable to the use of the services offered by the Santa Souvenir Personalized Eireli Group, hereinafter referred to as “Brasil Pé/Santa Souvenir”, including services for the acquisition of personalized or non-personalized products within the website www.brasilpe .com.br, official company social networks, e-mail, and whatsapp.

Any person, hereinafter referred to as “User”, who intends to use the services of Brasil Pé/Santa Souvenir must accept this Term of Use, and all other policies and principles that govern it. USE OF THE WEBSITE AND ITS SERVICES PRESUMES ACCEPTANCE OF THE TERMS OF USE.

The User must read, make sure he has understood and accept all the conditions established in the Terms of Use, when accessing the Website, as well as in the other documents incorporated therein by reference, before his registration as a User of |Brasil Pé .

The user agrees that, in order to be aware of important information related to his account and maintain communication with the company, the registered e-mail address will be the communication channel used by Brasil Pé.

The use of images containing pornography, racism, drug use, antichrist images and demonic or patented designs is not allowed under any circumstances.

The Brasil Pé Stamping website may use the data to send e-mails to publicize the products, services and subjects that the company understands to be of interest to customers.

It is up to the site to make the best efforts to keep the Home Pages created available for access and use, in a safe and stable way. It is recognized here that the customer will not be responsible for any failures in the process. a) Impossibility of access to the Site and or interruption in its use. b) Misuse of the Portal due to poor understanding or inability of the client.

The site may, at its sole discretion, at any time and without prior notice, change the values of services and products, terms and conditions stipulated herein. The new terms and conditions will be displayed on this page.

Any order that the total value is at odds with the real value (lower or higher), either due to a bug on the site or the use of some illegal technique for intentional alteration will be immediately canceled and the amount paid will serve as a bonus for a new order with the correct final value according to the price stipulated by the website. In this case, complaints will not be accepted if the intentional use of malicious techniques is proven.

All merchandise is sent with an invoice (invoice) in the name of Santa Souvenir Personalized Eireli and with taxes paid in the state of origin. Possible taxes from the state of destination (retained at SEFAZ) are the responsibility of the recipient/buyer.

Exchanges Will only be allowed if it has a manufacturing defect, the deadline for exchange is 7 days from the delivery date according to the Exchange and Return Policy.

Once the art is approved, the order can only be canceled upon payment of 20% of the total order value, considering the costs already contracted for the artist's service to make your order. This amount may be deducted from the signal paid at the time of closing the service.

Production reservation, cancellation after 7 days of the order will only be possible upon payment of 20% of the total order value, considering that a production date has been reserved and it will no longer be possible to replace it with the order of another customer, thus causing damage to the contracted party . If production is already in progress, it will not be possible to carry out this type of cancellation, considering that the order was made with prior approval.

The contractor reserves the right to receive amounts through various forms of payment: credit card, bank slip, transfer, pix and other digital and/or physical forms. Always check the data before making the payment. 

It is the contractor's responsibility to verify all writings and details such as spelling errors, dates, phrases and others before final approval, as their product(s) will be stamped according to the approved sample.

The user acknowledges that the company Santa Souvenir owns all rights, titles and interests related to the service, including all intellectual property rights. The rights of the Santa Souvenir portal are protected by national and international intellectual property laws. Therefore, you agree that you will not copy, reproduce, alter, modify or create products or services derived from the service. You also agree that you will not use any robot, “spider”, other automated devices or manual processes to monitor or copy service content, under penalty of being liable to Santa Souvenir for the losses and damages you cause, including attorney fees, when necessary for the defense of the interests of Santa Souvenir.

Santa Souvenir does not claim any right of ownership or control over any content submitted, posted or displayed by you on or through the service. You or your licensor of rights own all patents, trademarks, and copyrights in all content submitted, posted, or displayed on or through the Santa Souvenir services, and you are responsible for properly protecting those rights. By submitting, posting or displaying content on the Santa Souvenir services, you exempt from royalties and authorize Santa Souvenir to reproduce, publish and distribute such content. In addition, Santa Souvenir reserves the right not to accept, publish, display or transmit any content in its sole discretion. You represent and warrant that you have all necessary rights, powers and authority to assign the rights hereunder in any content you submit.

Authorization to use the requested material cannot be transferred to third parties, even if linked to the authorized subject.

Any use not contemplated in the authorization will be considered as a violation of copyright and subject to the applicable sanctions in the Copyright Law (Law nº 9.610/98).

The site will not reimburse the user for financial losses of his computer, because of damages including virus infection, defects in software, hardware, processing systems, as we will not be responsible for web browsing and e-mail mailbox.

The website cannot be responsible for delays in delivery by third parties (postal services, carriers and others), which do not provide the exact date of delivery of the product, we will send an email with the number for the customer to track the order on the postal services website. or contact shipping.

The order will only be dispatched on the agreed date, if the order is settled on the same date. In case of withdrawal at our headquarters, the amount must also be paid or paid immediately in order to be released.

The images presented on the website, blog and social networks and/or in the image presented for approval compared to the print received on the product, may vary in color considerably because they are prints in a different location than the digital image (image that was approved and/or chosen at the time of purchase) and art printed on the purchased product (printed on fabric, rubber, ceramics, plastic and others). In case of purchase of different batches, there may also be a difference in the color of the product received in different orders.

All images released by Brasil Pé/Santa Souvenir are merely illustrative and do not contain glitter, glitter, fluorescent colors, neon colors and do not glow under black/uv light.

In cases of art or image sent by the customer, we are not responsible for the total quality of the print due to the possibility of low resolution or sharpness of the image sent.

The slipper's rubber is only in off white color and the numbering chosen by the customer is available in self-relief directly on the slipper in the BRA, USA and USA format in a discreet way that does not disturb the print. The print is performed by means of direct printing on the expanded PVC material.

We do not print names or phrases individually on any product, we reserve the right to work with wholesale sales.

When choosing the delivery method (carrier, mail or others), whether it is free or paid by the buyer, he declares that he is aware that he is paying for a single delivery attempt.

It is the buyer's responsibility to monitor the tracking (available in their account) and remain available to receive it. Having a person over 18 years old to receive the order. 

In case of non-receipt due to withdrawal, lack of person to receive, closed location and wrong/incomplete address, it is the responsibility of the buyer to pay for the re-delivery freight to any address he wishes. The buyer can pick up the order at the center responsible for the delivery, at no additional cost. 

It is not possible to change the address or shipping method after the order has been dispatched.

We do not fill in address, numbers, colors of strips and customizations, as it is the responsibility of the customer to send the correct information to make and customize the order as desired through the customization link sent after payment approval (we do not take past information into account out of link).

The stated delivery times are only an estimate and may vary more or less. Choose shipping by adding production time + delivery time. We do not guarantee delivery for informed dates/events.

We are not responsible for incorrectly submitted information. Check the information before submitting. In case of wrong or incomplete address, the reshipment will be at the expense of the buyer.

In the event of an act of God or force majeure, Brasil Pé/Santa Souvenir cannot be held responsible for non-compliance with delivery deadlines and delivery of the order will be maintained within a new period determined by the carrier/post office. This clause includes: Strikes, stoppages, floods, landslides, natural catastrophes in general, breakdown of delivery and/or transport vehicles, obstruction of roads, obstruction of ports, obstruction of airports, theft or theft of orders, blackout of the electrical system , telephony/internet blackout and similar.

Due to the covid-19 pandemic (corona virus) we will not cancel orders or refund amounts for purchases made after March 1, 2020. When purchasing after this date, the customer declares that he is aware that his event may be postponed or canceled .